Where To Register A Complaint For A Major Car Dealer

1 Contact the car dealership

Contact the dealer or, if you bought your second-hand car on hire purchase, the finance visitor about the problem as soon as possible.

The kickoff thirty days You're entitled to a xxx-day right to reject under the Consumer Rights Human activity if the auto is unfit for purpose, of unsatisfactory quality or non as described. You tin can enquire for a repair or replacement, but you lot're not obliged to accept one and tin insist on a full refund, which the dealer volition be legally obliged to give.
Later 30 days If yous're outside the 30 days, you lot are obliged to accept an offering of repair or replacement.
Refund deductions Car dealers can brand a deduction from the refund for fair apply of the machine later the initial thirty-day right-to-reject period.

See our guide for more help returning a faulty new or used motorcar .

2 Contact your finance or credit company

If y'all bought the car on hire purchase or your credit card, y'all have the right to bring the dispute to your finance company or credit-card company.

If yous have a car finance understanding (like a PCP or HP) or a lease (usually contract hire), technically your car belongs to the finance company and whatsoever good finance company should be able to assistance you through this procedure.

If y'all bought the automobile on hire purchase, yous have the common-law correct to reject a faulty car throughout the duration of the agreement, every bit long equally you end using the motorcar once you've discovered the fault. Write to the hire-purchase company and tell it you are rejecting the car equally it is unsatisfactory.
If you paid for the second-manus automobile on your credit card (or with another type of credit, such every bit a loan), your credit provider is jointly liable for any breach of contract under Section 75 of the Consumer Credit Act (as long equally the car did not toll more than £30,000).

If the machine dealership won't help, contact the credit visitor to either say y'all're rejecting the 2d-mitt car, or that you want to claim for repairs.

If the carte du jour company or credit provider won't help, you can have your example to the Fiscal Ombudsman Service .

iii Give the dealer a final gamble

If the dealer doesn't reply to your letters, refuses to practise anything, or makes a final offer you lot are unwilling to accept, write again giving them a final chance to resolve the affair.

Tell the dealer that if information technology doesn't act, you lot'll be taking your claim further.

4 Take your complaint farther

If the dealer still doesn't sort out your problem, you can do one of the following:

Go to the Motor Ombudsman some dealerships and garages have signed up to a Trading Standards backed lawmaking of exercise that means if your dispute isn't getting anywhere you can refer it to an impartial third party to resolve it - the Motor Ombudsman. You can find all of the information you demand on the Motor Ombudsman'due south website .

Start courtroom proceedingsIf the value of the 2d-hand car or the repairs you desire done is below a sure corporeality (£10,000 in England and Wales or £iii,000 in Scotland or Northern Republic of ireland), you lot can use the small claims court .

If your claim is for more than this, you lot'll accept to utilise the full courtroom, which is more complicated and could be costly.

If you're claiming the toll of repairs, make sure yous've got sufficient evidence to prove your claim.

For case, collect good reports and photographs before you allow another garage to repair the car.

If possible, it's worth finding out if the dealer has plenty money to pay your claim. It'due south not worth suing a person or a firm that has no money.